Pad2Pad FAQ

Frequently Asked Questions

Q: What will Pad2Pad do for me?

A: Pad2Pad streamlines the process of designing, fabricating, and assembling your custom circuit boards. We provide free PCB layout software that allows you to design your PCB’s, generate an instant quote, get manufacturability feedback and conveniently place your order online. You can rely on Pad2Pad whether for a small personal project or for 10,000+ fully-assembled PCB’s for your business.

Q: How is lead-time determined?

A: Our software provides manufacturing time and pricing instantly.You can also track the status of your orders on our website.

Q: Can you work with Gerber Files?

A: Yes, we fabricate PCB’s based on Gerber files. If you’d like to assemble a PC board based on Gerber files, please contact us for assistance.

Q: Which service does Pad2Pad use to ship? What if my order is delivered late?

A: We ship out of our facility in Mahwah, NJ and our primary courier is UPS. If Pad2Pad provides UPS with on-time shipment and UPS is unable to deliver as promised, we will leverage our relationship with UPS to resolve the problem. Our on-time delivery rate is over 99%.

Q: What is your address?

A: Pad2Pad is located at 31 Industrial Ave., Mahwah, New Jersey.

Q: What payment methods can Pad2Pad accept?

A: We accept MasterCard, Discover, Visa, American Express, checks, and money orders.

Q: How are turn times determined?

A: Turnaround times vary depending on quantity, the complexity of your boards, and the assembly processes if required. You can determine all of this within our PCB software. You can also track the status of your orders directly on our site.

Q: What is your free shipping policy
A: Free shipping is automatically offered to orders shipped within in the contiguous United States.
Q: What are your business hours?

A: Monday through Friday, 9 am to 5 pm EST. You can place orders on or via the Pad2Pad software 24/7.

Looking for an Instant Quote? Do you have specific questions about our fabrication and assembly divisions?